FAQs

Q: Can you update my address if I entered a wrong/incomplete address? 
A: Unfortunately, no. If there is an error on the billing and or shipping information you entered, we have a right to cancel the order and issue a refund. Please allow 7-10 business days for the refund to issue. If the funds aren’t available after 12 business days, contact your financial institution for more information. 

Q: In what order should I apply the products? 
A: Cleanser, toner, serum then face moisturizer. The only product that needs to be rinsed off is the cleanser. 

Q: How many times do I use per day? 
A: Apply once a day for light skin issues. If you have problematic skin, we recommend twice a day use, in very low amounts. 

Q: When should I expect to see results? 
A: Results vary by person. There are a number of other factors that contribute to your skin. However a new skincare routine can take from 2 weeks to a month to see results. 

Q: I just started to use the products and my face is breaking out. Why is that? 
A: It’s called “purging”. This is a common response to your skin releasing old skin cells to prepare for new skin cells. Don’t worry. Lessen your usage to every other day and drink more water. 

Q: What if my order is marked as delivered, but I have not received my package? 
A: Please contact USPS for more information or to file a claim. Skin by Dev is not responsible for any lost or stolen packages. 

Q: I received a damaged item. What do I do? 
A: We deeply apologize for this rare inconvenience and please contact our team at skinbydevco@gmail.com with a photo of the damaged item. We will gladly ship a replacement to you in a timely manner. 

Q: How do I track my order? 
A: Your order will process for 24-48 business hours. Once your order has been shipped, an email will be provided containing tracking information. Allow 24-48 hours for shipping details to update via USPS. Please ensure that you enter the proper email address when purchasing. 

Q: I’ve just placed my order, can I change it? 
A: Unfortunately due to our very quick processing time we cannot make any changes to orders already purchased. We advise you to thoroughly review your cart and information before placing any orders.